Frequently Asked Questions (FAQs)

Got questions? Here’re the answers to your Frequently Asked Questions!

If you are curious about something not on this list, feel free to reach out. 🙂

Please place your orders through our SHOP.

We do not impose a minimum order. However, there will be a delivery charge of $5 for orders below $50 (or 10 bottles).

Yes, there will be a delivery charge of $5. For orders of more than $50, the delivery charge will be waived*.

*Excludes delivery to Sentosa.

*Due to changes in delivery arrangements, we’ve revised our delivery fees. We seek your understanding D:

Please refer to our shop for latest prices!
Currently, we accept payments via PayNOW and Bank Transfer. 

You’ll receive a whatsapp/SMS or email with payment details, once your order has been processed.

We deliver on Mondays, Wednesdays , Saturdays.

You can select available delivery slots during checkout.

Due to the high volume to failed deliveries on weekday mornings, we’re limiting weekday deliveries to the evenings.

Do contact us directly if you have specific requests!

All teas are brewed just before delivery. Please allow up to 3 – 5 working days to process your order.

Please ensure that you or your recipients are able to receive the delivery during your selected slot. 

A re-delivery fee of $5 (same day) or $15 (different day) will be charged for failed deliveries.

Due to the time required for brewing, we are not able to deliver teas on the same day. Sorry!

We encourage you to enjoy your teas within a week from its brew date (as indicated on your bottles).

Do keep your teas refrigerated once you’ve received them.

Cancellation will only be accepted 2 working days before your delivery.

Yes we do! 

Check out our latest groupbuy promos here

Or contact us directly at hey@niangtea.sg

Yes we can!

You can build your own bundles and send them to various people / location at the checkout page.

Feel free to include a custom message under the ‘Notes’ box too!

Have more questions? Contact us here or use the chat box (bottom right of your screen) to reach us!

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