Frequently Asked Questions (FAQs)

Please place your orders through our SHOP.

We do not impose a minimum order. However, there will be a delivery charge of $8 for orders below $50 (or 10 bottles).

Yes, there will be a delivery charge of $8. For orders of more than $50, the delivery charge will be waived.
*Excludes delivery to Sentosa.

Please refer to our shop for latest prices and promos!

Currently, we accept payments via PayNOW and Bank Transfer. 
You’ll receive a whatsapp/SMS and email with payment details, once your order has been processed.

We deliver on Mondays, Saturdays.

You can select available delivery slots during checkout.

Due to the high volume to failed deliveries on weekday mornings, we’re limiting weekday deliveries to the evenings.
Do contact us directly if you have specific requests!

All teas are brewed just before delivery. Please allow up to 3 – 5 working days to process your order.
You should receive an update on your delivery within 24 hours after ordering. Please use the chatbox (bottom left corner) or email us at hey@niangtea.sg should you need any help.

Please ensure that you or your recipients are able to receive the delivery during your selected slot. 
A re-delivery fee of $5 (same day) or $15 (different day) will be charged for failed deliveries.

All orders are brewed on demand. Due to the time required for brewing, we are not able to deliver teas on the same day. Sorry!

We encourage you to enjoy your teas within a week from its brew date (as indicated on your bottles).
Do keep your teas refrigerated once you’ve received them.

300ml

Cancellation will only be accepted 2 working days before your delivery.

Yes we do! 

Check out our latest groupbuy promos here. Or contact us directly at hey@niangtea.sg to customise your experience.

Yes we can! Simply let us know by via the Order Notes box at checkout.

Our friendly teawala will be in touch with you to ensure successful delivery!